Refund policy
At Brivanti, we want you to love your jewelry. If your purchase isn't quite right, we offer a straightforward return and exchange process to help you find the perfect piece.
1. Return & Exchange Period
You may request a return or exchange within 30 days of delivery. Requests must be submitted through our self-service return portal within this period.
2. Return Eligibility
To qualify for a return or exchange, items must be:
- Unworn and unused.
- In their original condition, without damage caused by wear or misuse.
- Returned with all original tags attached.
- In their original Brivanti packaging.
Items that do not meet these requirements may not qualify for a return or exchange. If your item arrives damaged, defective, or incorrect, please contact us directly so we can assist you.
3. How to Request a Return or Exchange
Brivanti uses a self-service portal to make the process simple.
Visit shop.brivanti.com and follow these steps:
- Log in: Use the email address associated with your purchase.
- Select your items: Choose the order and the specific items you wish to return or exchange.
- Submit your request: Select a reason and submit your request.
Our team will review your request within 1–2 business days. Once approved, you will receive an email with instructions and the return shipping address.
Please wait for approval and follow the provided instructions before sending your return.
4. Return Shipping & Fees
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service and retaining your tracking information.
Brivanti is not responsible for returned items lost in transit before they reach our facility.
There are no restocking fees.
Original shipping charges, if paid, are non-refundable. If your order qualified for free shipping, no original shipping charge was collected to refund.
5. Exchanges
Exchanges are available once the original item has been received and inspected at our facility.
Shipping for exchanges: Customers are responsible for the shipping cost of the replacement item. The cost is calculated using current USPS Ground Advantage rates and must be paid before the replacement order is shipped.
Difference in item value:
- If the replacement item costs more than the original item, you will be invoiced for the difference.
- If the replacement item costs less than the original item, the difference will be refunded to your original payment method.
All exchanges are subject to product availability.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Original shipping charges, if paid, are non-refundable.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Brivanti through our website's contact page before returning it.
We will review the issue and provide instructions for the appropriate resolution.
8. Contact Us
If you have questions about our return, exchange, or refund policy, please contact Brivanti through our website's contact page. We will be happy to assist you.